24 February 2017
We have been hiring one of your GreenMech Safetrak chippers for the last 6 weeks. I just wanted to take the time to say what a well managed and customer orientated approach you clearly have implemented within your organisation. Really impressed and very grateful for the level of support you have offered us.
We have hired from several firms before but not received service to the standard you have provided us with before. The chipper had a fault couple of weeks into the job and you dispatched an op straight away and it was fixed within 24 hours. Machines break down that’s a fact but the speed in which you sorted the problem out for us was really appreciated. Without that chipper, we would have lost a full weekend of possessions and that would have cost our client god knows how many thousands of pounds and put the whole job back. The chap who delivered the chipper was an absolute pleasure to deal with – despite him having driven 6+ hours and despite him having a return journey of the same! I believe it was Kevin – so huge thanks to him personally for doing that for us.
The contract was a roaring success. Chipper issues/failure can cause us to lose revenue – that has not been the case for this project and I just wanted to thank you personally for being so reliable and such a well oiled company!
On another note (and by no means less important) the ladies I have dealt with in your office (Heather and Joanne) have been incredibly helpful and patient with me. So thanks to both of them too.
Looking forward to continuing this business relationship.
Thanks very much for everything you have done.
09 February 2017
Top service as always from @orangeplant cheers guys. Job done, even though we had to have the baby grinder. Considering I only called the guys on Monday, they managed to deliver the grinder to central Cambridge on Wednesday morning, sharp and ready to go.
03 February 2017
Just some feedback about Shaun at your Cannock depot because he went completely out of his way this week to help me and he did a smashing job. He sorted the hire out for me, stayed late so I could pick it up and then even dropped it off to me because I was still running late. Shaun did a lot more than he should have and I wouldn’t have known what to do without him.
13 January 2017
I always get first class service from the Burgess Hill depot and all the machines I’ve hired have been in A1 condition.
13 January 2017
I hired from Burgess Hill for the first time and everything was brilliant. When we had a problem with the chipper and even though we were quite some distance away, someone was there within an hour and sorted it straight away. Sam at the depot is very knowledgeable, he definitely knows his stuff and he’s an absolute credit to you.
22 December 2016
Absolutely five star service at Bromborough depot would highly recommend them. As soon as you walk through the door you are made very welcome by all.
All the very best lads see you in the New Year
16 December 2016
I needed a hire company in Peterborough and Orange Plant was recommended to me by a friend. Everything was absolutely fine with our first time hire and the Wood Chipper is working perfectly.
02 December 2016
I was very pleased all around with my first hire from Orange Plant – the machine worked perfectly and the lads were great at the depot. We called another hire company first and they didn’t have a machine available but Orange Plant did. With our work we have to be conscious about the jobs we have on and the machines available so we’ll be in touched shortly to use you again.
16 November 2016
Just to say many thanks to all at Bromborough and in particular Andy Kinder.
Andy’s once again fully serviced the machine and managed to repair rather than replace any damaged parts which is a rarity these days! Despite the cost of the invoice I think it’s good value for money and look forward to seeing them next year.
The only comment that I would have is that it seems a pity you are no longer Timberwolf main dealers and that an exhaust is much cheaper from an alternative dealer! All the other parts which were used were fairly priced.
All the best and many thanks
11 November 2016
The first time hire from Peterborough depot was fantastic, couldn’t fault it. Not many places hire out wood chippers and it really surprised me that Orange Plant had one available the next day, I was over the moon! It was also great how easy the hire was as a first time customer. The plant was superb and the guys in the yard gave perfect service.
02 November 2016
I recently hired a Carlton stump grinder from your Burgess Hill branch. The machine was in excellent order and the service I received from Sam was exceptional. Thank you for being so professional! I will be back in the New Year to hire again.
Best regards. Nigel Richardson.
21 October 2016
Everything was brilliant with my first time hiring from Orange Plant. The service was great and the machine was great.
18 October 2016
I use Cannock because of Mr Ponder of course, it’s the only reason I drive from Nottingham instead of using the dealer here.
I’ve had problems with other places, even other Orange Plant depots but I’ve never had a problem when he is on the job. When I phone, he answers. If I ask a question, Shaun gives an honest answer. I hope HQ understands how good he is and how much business is kept your way simply by Shaun working for Orange Plant.
14 October 2016
Everything was perfect and I couldn’t complain about anything with my first hire from Cannock depot. I found your website on Google and the service was actually even better than expected.
07 October 2016
I hired from Orange Plant for the first time last week and everything was fantastic with the service! I wasn’t sure which machine I needed for the job, so I ended up going with the smaller one. It turns out the smaller one was too small so I brought it back and wasn’t charged anything at all for the days hire and took the bigger machine away the same day. I couldn’t have asked for anything more from Orange Plant’s Newcastle depot!
30 September 2016
Your Peterborough depot and the guys there were excellent and I couldn’t fault the customer service I received. As a new customer I would definitely use Orange Plant again. In fact, I plan on hiring from you again next Friday.
We visited orange plant last week and your stand-in helped us with hiring the chipper. What a machine everyone at Orange Plant was very helpful and the machine was fantastic. I hope to use the machine in the future please pass on my thanks to all who assisted us.
I just wanted to drop you an email to express how grateful we are to Tom and Sam at your Burgess Hill Depot for all their help.
Last week one of our guys managed to throw a steel carabiner through our chipper! The damage was about as bad as it gets and having replaced all the main bearings and anvils approximately 6 weeks ago, it’s been a very hard knock to take!
I was pretty much at breaking point when I pulled into your depot. Sam was fantastic and said he could sort everything, but didn’t have a rotor in stock. I managed to source this myself and turned up today with a car load of bits and true to his word Sam sorted everything for me.
Please pass on our heart felt thanks, and next time we need anything you will be the first company we call.