We have a great opportunity for a friendly and hard working individual to join our dynamic family run business specialising in plant and machinery for the arboriculture sector. If you have any questions please don’t hesitate to call us on 0191 236 7795 or email Simon.Mayers@orangeplant.co.uk
Orange Plant, Unit 1 Centre Park, Marston Business Park, Wetherby YO267QF
7.30am to 5pm Monday to Friday with some overtime. One hour for lunch
Responsibilities and Duties:
Completes machine services and repairs by diagnosing performance problems and carrying out services and repairs as requested. This can be done on site at the customer’s premises or in an Orange Plant Depot. Delivering and commissioning new machine and where necessary demonstrating their use. Maintaining a high quality of customer service at all times and ensuring records of time spent on jobs, parts used etc. are properly recorded and charged for.
Ascertain machine problems and required serviced by listening to customer’s description of symptoms, conducting inspections, testing machines, checking maintenance records and examining service schedules.
Verifies work to be covered by warranty and or service contract.
Where necessary obtain estimates by costing materials, supplies, time and calculating customer’s payment.
Obtain order numbers for all chargeable repairs and services prior to work being carried out.
Maintain customer rapport by explaining estimates and expected return of machine.
Maintain machine records by recording all work/transaction on Filemaker.
Updates job knowledge by participating in training opportunities.
Maintain a clean and tidy workplace
Clean and wash of all Plant and vehicles as directed
Ensure all work is carried out in line with the company’s health and safety policy.
Delivery and collection of plant and machinery to customers including official hand overs and demonstration of machines.
Personal Skills and Qualifications:
Mechanical, Engineering skills and experience. Full suitable driving and towing licence. Good customer service skills. Ability to work under pressure. Knowledge of Woodchippers and Stump Grinders is desirable but not essential.
Driving License (Required)